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Frequently Asked Questions

Please read all the FAQ below before contacting us.

Q. How do I choose the badges I want?

A. You simply browse our website by visiting the categories using the left menu. When you find a badge that you like click the ‘add to cart’ button below the badges. Your shopping cart will load in the top right corner of your screen. To use our site properly you need javascript enabled. If you do not have javascript enabled you will see a basic version of our cart with reduced functionality.

Q. How can I pay for my badges?

A. You do not need a PayPal account to order.

When you have selected all the badges you want to buy (see above) and are ready to pay for your order you can check out in the top right corner of your page.

You then have two options of how to pay. If you do not have a PayPal account you can pay using a credit or debit card by filling in the form on the left of the page. All orders are processed using the secure PayPal servers so we never see your payment details. Your order is then completed! You should receive an automated confirmation email from PayPal shortly after.

If you have a PayPal account you can log in and pay for your order in a few clicks, on the right hand side of the page. You should receive an automated confirmation email from PayPal at the email address linked to your PayPal account.

Q. Do you accept payment by cheque?

A. We can accept payment via cheque but there is a £10 minimum order value. We can only dispatch your order once your cheque has cleared. Please contact us for details.

Q. Nothing happens when I click to check out, what is wrong?

A. The PayPal servers which we use to securely process all orders can get very busy. Please be patient waiting for the payment screen to load. If the check out page does not open in 30 seconds please refresh your browser and try again. If this still doesn’t work you may need to set your browser to allow javascript. Please email us via the contact page if this does not work and we will be happy to try to help.

Q . How much will delivery cost and where do you deliver to?

A. Delivery to mainland UK (and Northern Ireland) is free on orders over £10. When you have added badges to the value of £10 or more to your cart you will automatically get free postage.

For smaller orders (under £10) there is a low flat rate delivery charge of £1.50. You will never pay more than £1.50 total delivery per order.

Q. Do you deliver to outside the UK?

A. We currently only deliver to mainland UK and Northern Ireland.

Q. I need my badges sent to a different address. Is this possible?

A. If you pay using your paypal account you will be prompted to enter your delivery address when you check out. If you do not have a PayPal account but need delivery to an address other than your billing address please email us (immediately after you order) via our ‘contact’ page with your PayPal order reference (quoting the email address attached to your PayPal account). Please state the address you would like us to deliver your badges to. This only applies if you need a different delivery address.

Q. When will I get my badges?

A. Most orders are made and dispatched the same or next working day. We aim to dispatch all orders within 2 working days. Please allow up to 7 working days for delivery during busy periods. Most orders are received much sooner than this! We can not be held responsible for Royal Mail delays after we have dispatched your order. Please remember to order in plenty of time for Christmas. Delivery could take slightly longer during prolonged periods of bad weather. We try to update our website to let you know of any serious delays.

Q. How are my badges made and packaged?

A. Our 25mm badges are standard size traditional button badges with mylar protective sheet, digitally printed design, metal body and back with a traditional ‘d pin’ style attachment. Your badges are packaged in an internal grip-seal bag to protect them and keep them clean. They are then dispatched in a padded bubble wrap envelope or box depending on the size of your order. Any designs that state they are 38mm will be the same as above but will have a modern plastic back and safety back style attachment. Please note that colours on the badges may look different to how they appear on your computer screen.

Q. Do you make custom badges?

A. Our sister site promobadges.co.uk makes custom badges. Please visit for more details.

Q. My question hasn’t been answered can I contact you?

A. Yes, via our ‘contact’ page. Please read our terms and conditions before ordering.

We Accept
We accept
Please do not order. *****
Delivery to Mainland UK and Northern Ireland only
Button badges are not suitable for children under 36 months